Privacy Policy

AlterStaff Inc. ("AlterStaff," "us," "our," or "we") deeply values and acknowledges the importance of privacy for individuals ("you" or "user") who visit our websites, engage in our games on devices such as mobiles, PCs, our websites, or other authorized platforms ("AlterStaff Games"), and/or utilize any of our offerings, including software systems, customer support, marketing, advertising, and community services (collectively, "AlterStaff Services").

Where law permits, we restrict account creation for the AlterStaff Services to users above the age of 13, or the age limit set by local regulations. If you're over 13 yet still considered a minor in your country (for instance, under 18 in some jurisdictions), you and your parent or guardian should review this Privacy Policy together, and you must obtain their consent to create your account.

Parents or guardians of minors should ensure they understand this Privacy Policy before allowing their children to set up their accounts or use the Services. By doing so, you agree to comply with this Privacy Policy and to oversee your children's activities within the AlterStaff Services, ensuring they access only age-appropriate content.

This Privacy Policy outlines the methods and reasons behind our data collection, storage, and usage, as well as the choices and rights you possess regarding the personal data you supply or that we collect through the AlterStaff Services. Should you have any inquiries about this Privacy Policy, please contact us using the details provided in the “Contact and Complaint” section of this document.

In events like mergers, acquisitions, reorganizations, bankruptcies, or similar occurrences, your personal data might be transferred to a succeeding entity. We will aim to announce such events beforehand, reveal the specifics and information regarding the successor, and ask them to handle your personal data in line with this Privacy Policy. Should the successor need to process your personal data beyond the scope permitted by this Privacy Policy, they will be responsible for notifying you about their processing intentions and, if required by law, re-obtaining consent from you or your parent/guardian.

AlterStaff may from time to time update, amend, or revise the terms of this Privacy Policy in response to changes in our services or legal and regulatory updates. You recognize and agree to regularly review the most current version of this Privacy Policy. If you have queries regarding any updates to this Privacy Policy, feel free to contact us through the “Contact and Complaint” section. By continuing to use the AlterStaff Services, you acknowledge your understanding and acceptance of how we process your personal data as per the most recent Privacy Policy.

This Privacy Policy provides information on:

Types of Data We Collect and Process
Our Reasons for Collecting and Processing Your Personal Data
Information about Advertisements and Your Options
Our Use of Cookies and Similar Technologies
Who May Access Your Personal Data
Our Data Retention Policies
Your Rights and Choices Regarding Data
How We Secure Your Data
Age Restrictions and Protection of Minors
How to Contact Us and Lodge Complaints
Additional Terms Specific to Certain Jurisdictions

1. Types of Data We Collect and Process

1.1. Data Collection Sources

We gather data either directly from you or through third parties in various ways:

(1) Account Registration: When you create an account, we collect details such as your username, email address, password, verification code, Playfab ID and OpenID. This helps in account creation, management, and game login services, among other uses outlined in Section 2.

(2) Social Media Integration: If you opt to log in through social media, we acquire your social media details from third-party providers, integrating this information with your account.

(3) Personal Profile Data: You have the option to personalize your profile within our services, including setting a nickname, signature, uploading an avatar, etc., depending on the service setup.

(4) Gameplay Information: We process data about your gameplay, including status, progress, and usage statistics, for feedback and other purposes specified in Section 2.

(5) Chat Records: We collect and secure chat data using high-security data storage when you use our in-game chat feature.

(6) Content Monitoring: To maintain a respectful online environment, we monitor nicknames, signatures, and chat messages for offensive content, adhering to our Terms of Service.

(7) User Service Correspondence: Information provided during interactions with our customer service or technical support teams, or when exercising your legal rights, is collected.

(8) Survey Participation: We collect responses from surveys you participate in.

(9) Event Participation Data: For activities like sweepstakes, we gather participant details including name, UID, email, phone number, and regional information. Winners may need to provide a mailing address for prize delivery.

(10) Device and IP Address: We collect your Internet Protocol (IP) address and device-specific information.

(11) Advertising Data: We store your Advertising ID and certain device details, using de-identified email addresses (including those from third-party logins) for advertising and marketing analysis.

(12) Payment Information: For purchases, we require data like your name, bank or card details, billing address, and CVV.

(13) PayPal Information: We store PayPal details for easier future transactions.

(14) Additional Data: For certain services, we may collect more data, governed by specific privacy notices relevant to those services.

1.2. Merging and Updating Data

To enhance your gaming experience, we may consolidate the collected data with third-party data, updating your profile for market analysis and other purposes, with your consent or legal justification.

1.3. Third-Party Service Interactions

Our Privacy Policy does not cover data collected through third-party services like social media widgets or login mechanisms, which are subject to their respective privacy policies.

1.4 Data We Automatically Collect

At AlterStaff Inc., for ensuring a secure, stable, and equitable gaming experience, as well as enhancing the functionality of our services, we automatically gather data through mechanisms such as cookies, browser web storage, and application data caches, in alignment with the objectives set in Section 2 of our Privacy Policy. The types of data we collect automatically encompass:

(1) Device-Related Data: Including details like device ID, name, type/model, MAC address, IMEI, CPU specifications, graphics card model, operating system version and language, time zone, screen DPI, resolution, and memory.

(2) Diagnostic Data: This involves information pertinent to bugs, errors, crashes, and diagnosis, such as registration/login times, game version, user ID, stacktrace, crash reports, and data on abnormal processes.

(3) Security-Related Data: Including names of installed APKs, startup times, request and referral URLs, system activity details, information on game-related plugins and runtime data, and data about external plugin programs.

(4) User Interaction Data: Data about your engagement with our services, like the pages and content you view, content you post, and timestamps of your activity.

In certain instances, we may collect additional personal data beyond the categories mentioned here, based on your explicit consent or other legal grounds. When such situations arise, we commit to providing detailed information about any alterations in the method or purpose of our data collection and processing that deviate from or are not explicitly mentioned in this Privacy Policy.

2. Our Reasons for Collecting and Processing Your Personal Data

2.1 At AlterStaff Inc., the data we collect is primarily used to enhance the capabilities of our NPC response systems, ensuring they effectively adhere to and enforce our community guidelines. These guidelines are stringently designed to create a safe and respectful environment by prohibiting the following types of content or behavior:

Libelous or Defamatory: Content that unjustly harms the reputation of an individual or entity.
Obscene, Pornographic, or Sexually Explicit: Material that is inappropriate and not suitable for a general audience.
Indecent, Lewd, or Suggestive: Content that lacks moral or ethical propriety.
Offensive or Inflammatory: Material that could provoke or upset, including hate speech.
Threatening or Abusive: Content that intimidates, bullies, or harasses individuals.
Fraudulent: Any deceptive or misleading practices.

The data helps us refine our filters and algorithms to identify and mitigate violations of these rules, ensuring a safe and respectful community environment. These efforts align with our commitment to uphold the integrity of our platform and the welfare of our users.

2.2 AlterStaff Inc. collects and processes your personal data to offer and enhance the services we provide. The purposes include, but are not limited to:

(1) Access Management: Facilitating or restricting your access to our services as appropriate.
(2) Service Provision: Delivering services as per your request and fulfilling our contractual commitments.
(3) Service Analysis and Management: For system administration, customer service, ensuring security, fraud detection, authenticating account owners, and for archival or backup purposes.
(4) Service Improvement: Addressing bugs or errors, enhancing service quality, and catering to customer preferences, including customizations based on language and location, and providing personalized support.
(5) Development of New Offerings: Innovating and creating new services or products to enhance user experiences.
(6) Payment Verification: Confirming and verifying payment transactions.
Advertising and Marketing: Delivering personalized advertising relevant to your interests and monitoring the effectiveness of these campaigns.
(7) User Communication: Engaging with users via text messages or push notifications and addressing any violations of terms or policies.
Personalization: Tailoring your experience with our services to your preferences and needs.
(8) Updates and Information Sharing: Keeping you informed about the latest product releases and relevant service information.
(9) Software Management: Conducting software verification, managing upgrades, and notifying users about special events.
(10) Engagement in Surveys and Activities: Inviting participation in surveys or promotional activities.
(11) Legal Compliance: Fulfilling our legal obligations and responding to government authorities as required.
(12) Legal Claims: Establishing, exercising, or defending against legal claims.
Data Analysis and Improvement: Profiling and updating user data to enhance service quality and overall user experience.
(13) Protection and Security: Ensuring the integrity and security of our services and users, complying with legal obligations, and enforcing compliance with our Terms of Service.
(14) Anti-Bot and Optimization Measures: Tracking your interaction with our sites and apps to ensure authentic engagement and optimizing our services.
(15) Other Notified Purposes: Any additional purposes for which we specifically notify you at the time of data collection.

Our affiliates, defined as entities that control, are controlled by, or are under common control with AlterStaff Inc., may process your information for these purposes, in accordance with this Privacy Policy.

3. Information about Advertisements and Your Options

3.1 In providing personalized advertisements, AlterStaff Inc. recognizes and respects your choices. We process data to:

(1) Ad Delivery and Improvement: Tailor and enhance the effectiveness of our advertising campaigns.
(2) Marketing Enhancement: Improve the overall strategy and execution of our marketing and promotional activities.

AlterStaff Inc. or our authorized contractors may send advertisements, marketing, or promotional communications. Should you prefer not to receive such communications, you have the option to request the removal of your data from our contact lists.

Regarding these communications, you are empowered to opt-out following the provided instructions, such as through email, online channels, or other methods we offer. For instance, in iOS/Android devices, you can disable out-of-game push notifications on mobile applications by adjusting your device's notification settings.

4. Our Use of Cookies and Similar Technologies

At AlterStaff Inc., we use cookies and similar technologies to enhance the effectiveness and functionality of our services. Cookies are small text files that aid in tracking site usage and adding functionality. We, along with authorized third-party trackers, may use these tools to:

(1) IP Address Logging: Track user paths on our sites and identify returning users by logging IP addresses.

(2) Referral Source Collection: Identify the websites or sources that referred you to our services.

(3) Technical Data Collection: Gather technical information about your device and software, including operating system details and other relevant technical data.

If you prefer not to accept cookies or wish to receive notifications when they are placed, you can configure your web browser to do so, provided your browser supports this function.

We utilize cookies, web beacons, and similar technologies for several purposes, including:

(1) User Identification and Memory: Helping us recognize you as a registered user and retain your previously provided preferences or data.
(2) Service Usage Analysis: Understanding the activities of visitors on our services, such as identifying popular pages or sections.
(3) Targeted Advertising: Delivering advertising we believe is relevant to your interests, based on the data you provide.
(4) Other Functions: Supporting additional functions or purposes outlined in Article 2 of this Privacy Policy.

AlterStaff Inc. and our authorized contractors use these technologies for personalizing your experience, preventing fraud, and fulfilling the purposes mentioned above. Please note, disabling cookies in your browser settings may result in some parts of our services not functioning correctly.

5. Who May Access Your Personal Data

AlterStaff Inc. acknowledges the significance of trust and confidence in our services. We are devoted to maintaining the utmost standards of data privacy and security. Our policies are meticulously crafted to safeguard your personal information, ensuring you can enjoy our engaging and immersive gameplay experiences with assurance and peace of mind.

Your in-game data in AlterStaff Inc.'s services are maintained in a secure and private manner, ensuring it remains inaccessible to other players or any third parties. We have no intention to sell your data to third parties for profit either. This data is exclusive to you and is securely stored, reflecting our commitment to your privacy and data security. There are specific scenarios where access to this data by third parties might be necessary. Your provision of personal data implies anticipation of such disclosures:

(1) Community Users:
- Your data and messages on communities, forums within our services can be viewed by other community users. We urge users not to share personal or sensitive information on these platforms.
(2) Competent Authorities:
- We may share a portion of your personal data with government authorities as required by law.
- We reserve the right to disclose your data when necessary to protect our interests, comply with legal obligations, identify, contact, or take legal action against individuals who may be causing harm or interfering with our rights, our users, or others, or to prevent fraud and other illegal activities.
(3) Third-Party Vendors:
- Our services involve collaboration with various third parties, including:

i. Social networking platforms for login and content sharing.
ii. Logistics providers for prize deliveries.
iv. Payment service providers for transaction processing.
v. Advertising contractors for marketing and advertising purposes.

These third parties may use tracking technologies like cookies and web beacons to collect data about you.
For transactions, additional data like credit card numbers may be collected by payment service providers, which they use to process payments and manage payment disputes.
When interacting with third-party services, we recommend referring to their privacy policies for detailed information on their data handling practices.

Your information may also be shared with your consent in situations not explicitly mentioned here.

6. Our Data Retention Policies

AlterStaff Inc. maintains a policy of retaining your data only for as long as necessary. This includes the duration for which your account is active, the period needed to provide you with our gaming services, or as mandated by law. Our servers, which host your data, are located in:

The United States

You acknowledge that your data may be processed on servers located outside your country or region and can be accessed globally by our support, engineering, and affiliate teams. Regardless of server location, we strive to implement appropriate safeguards to protect your rights in line with this Privacy Policy and relevant laws.

Should you request the removal or deletion of your personal data, we will retain it as long as necessary for legal purposes, such as complying with our obligations, resolving disputes, or enforcing agreements. Note that deleting your data may lead to the termination of certain services.

We will store your information as required by law, only for the duration necessary to fulfill the purposes for which it was collected. Once this period expires, your data will be deleted, blocked, or anonymized according to applicable laws and regulations.

7. Your Rights and Choices Regarding Data

In accordance with applicable laws, you possess certain data protection rights. These include:

(1) Right to Know: You can access information about the collection and disclosure of your personal data. This includes the right to know the categories and sources of collected data, as well as the purpose of its collection and disclosure. Access can often be gained through service settings like profile pages or privacy dashboards.
(2) Right to Rectify: If your data is inaccurate or incomplete, you have the right to request corrections.
(3) Right to Deletion: You can request the deletion of your personal data, subject to legal and policy considerations.
(4) Right to Opt-Out of Marketing Communications: You can unsubscribe from marketing communications via provided links.
(5) Right to Complain: You have the right to lodge complaints with relevant data protection authorities.
(6) Right to Withdraw Consent: You can withdraw your consent for data processing, subject to certain conditions.

Please contact us using the details in the “Contact and Complaint” section to exercise these rights. Note that we may need additional information to verify your identity before processing requests. In some cases, we might refuse compliance as permitted by law or charge a reasonable fee for repetitive or excessive requests.

Remember, withdrawing consent or not providing necessary personal data may impact our ability to deliver certain services.

8. How We Secure Your Data

At AlterStaff Inc., we are committed to safeguarding your personal data. To achieve this, we implement various measures:

Organizational Controls: We maintain strict internal policies to control and manage access to your data.
Technical Protections: We use advanced security technologies to protect your data from unauthorized access and misuse.
Other Protective Measures: We continuously update and refine our security practices to address evolving threats.

Despite these efforts, it's important to recognize that data transmission over the internet cannot be guaranteed as entirely secure. We do our best to protect your personal data, but we also encourage you to take proactive steps for your security, such as regularly updating passwords, using complex password combinations, and utilizing secure web browsers.

Please be aware that third-party advertisers or websites linked to/from our services may collect your personal data independently. Our Privacy Policy does not cover these third parties, and we advise you to review their privacy policies.

9. Age Restrictions and Protection of Minors

In compliance with applicable laws:

Age Limit: Users under the age of 13, or the age threshold specified by local laws, are not permitted to create accounts for AlterStaff Services.
Minors' Consent: If you are over 13 but considered a minor (e.g., under 18 in some jurisdictions), you must review this Privacy Policy with a parent or guardian and have their consent to create an account.
Parental Responsibility: As a parent or guardian, you must read this Privacy Policy before allowing minors to create accounts or use the Services. You agree to supervise the minors' usage of our services, ensuring they access age-appropriate content.

We emphasize the importance of protecting children's personal data. Parents and guardians should instruct their children not to share personal information without their consent. If we discover that we have inadvertently collected data from a child under 13, we will take steps to remove that data promptly. If you believe we have inadvertently collected data from a child, please contact us through the details provided in the "Contact and Complaint" section.

10. How to Contact Us and Lodge Complaints

Should you have any inquiries, concerns, questions about AlterStaff Inc., this Privacy Policy, how we process your personal data, wish to lodge a complaint, or exercise your data subject rights, please contact us promptly:

Email: Reach our Support Team at support@alterstaff.io
Address: 651 N. Broad St., Suite 308 Middletown, New Castle, Delaware 19709

Your feedback and questions are invaluable to us, and we are committed to addressing them diligently.

11. Additional Terms Specific to Certain Jurisdictions

(1) Additional Information for California Residents

Under the California Consumer Privacy Act (CCPA), we provide the following additional notice to our users residing in California. "Personal Information," as defined by the CCPA, includes data that can identify, relate to, describe, be associated with, or be linked directly or indirectly to a specific consumer or household. This excludes information:

Available from government records lawfully.
That is de-identified or aggregated.
Not covered by the CCPA.

We collect and disclose, for business purposes, various categories of personal information, including:

Contact Information and Identifiers: Like name, alias, online identifiers, IP address, and email address.
Customer Records: Such as name, telephone number, and financial information (e.g., payment and bank account details).
Commercial Information: Covering products or services purchased or obtained.
Internet or Other Electronic Network Activity Information: Including browsing history, search history, and interactions with websites or applications.
Inferences: Consumer preferences deduced from the above data.

Our collection and processing of personal data serve multiple purposes, as detailed earlier in this Privacy Policy, ranging from providing and managing our services to ensuring security and responding to legal obligations.

California residents may exercise specific rights as per the CCPA, such as accessing and requesting the deletion of their personal data or opting out of certain uses of their data. For further details or to exercise these rights, please refer to the contact information provided above.

Collection of Personal Information

Over the past twelve months, AlterStaff Inc. has collected personal information from a variety of sources:

Directly from You/Your Devices.
From Other Users of our services.
Affiliates of AlterStaff Inc.
Advertising Networks.
Analytics Providers.
OS/Platform Providers.
Social Networks.
Business Partners.
Public Sources.

Rights for California Residents (CCPA):

As per the California Consumer Privacy Act:

Access Right: You can request a copy of the personal information collected about you in the last 12 months.
Details Right: You can ask for details about categories of personal information collected, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
Deletion Right: You can request deletion of your personal information, subject to certain conditions.
Non-Discrimination Right: Exercising your CCPA rights won’t lead to any discriminatory treatment.

For requests via an authorized agent, we need your written authorization and may request direct verification of your identity.

Additional Information for EEA and UK Residents:

Data Subject Rights:

In addition to the rights outlined earlier, you have the right to:

Restrict Processing: Ask us to limit processing of your data.
Data Portability: Request transfer of your data.
Object to Processing: You can object to the processing of your personal data.

Legal Basis for Processing:

AlterStaff Inc. collects and uses personal information based on several legal grounds, as outlined in sections 1 and 2 of our Privacy Policy:

Contractual Necessity: The information is needed to establish and fulfill our contract with you, as per our Terms of Service, and to provide our services.
Legitimate Interests: We process data for legitimate interests pursued by us or our partners, provided these interests do not infringe on your data protection rights or fundamental freedoms. This includes protecting our legal rights, handling legal claims, and enhancing our services.
Consent: In cases where we seek it, we process data based on your explicit consent.
Legal Compliance: We process information to comply with our legal obligations under applicable laws and regulations.
Vital Interests: We may process data to protect vital interests of you, another person (such as another player), or ourselves, especially in situations like fraud prevention or term violations.
Sensitive Data: While we typically avoid collecting sensitive or special category data, if collected, it is based on consent or another lawful basis.

For any questions, more information on these legal bases, or to withdraw your consent, please refer to section 10, “Contact and Complaint,” in our Privacy Policy.

Cross-border Data Transfer:

As an international entity, we might transfer your personal data across borders, including to affiliates, third-party service providers, and partners globally. These transfers may involve countries with different data protection laws than your home country, such as Singapore.

For transfers to countries outside the European Economic Area (EEA) and the UK that are recognized for adequate data protection by the European Commission, we rely on these "adequacy decisions."

In cases where transfers aren't covered by adequacy decisions, we employ robust safeguards to ensure your personal information remains protected as per this Privacy Policy. These include using the European Commission’s Standard Contractual Clauses, updated on 4 June 2021, with the relevant UK Addendum, or the UK International Data Transfer Agreement as allowed by Article 46 of the UK GDPR. Such measures are our commitment to safeguarding personal information in inter-company transfers, ensuring all involved entities comply with European Union data protection laws. The information we transfer typically includes essential data like names and contact details.

Children's Notice:

AlterStaff Inc.'s services are not designed for children. For our purposes, "children" are identified as:

Those under the age of 13.
Individuals between 13 and 18 who cannot legally provide consent for data processing under applicable privacy laws.

We adhere to regional legal guidelines to determine the age threshold for accessing specific features of our services.

As a policy, children are not allowed to use our services. We do not intentionally collect personal information from children. While our services are not targeted at children, we may collect age data to verify eligibility for certain services. If we inadvertently obtain personal information from a child not covered by legal exemptions, we are committed to deleting this information swiftly from our records.

Data Protection Supervisory Authority:

In the event of any concerns or grievances regarding how we handle your data, you are entitled to reach out to your local data protection supervisory authority. This step provides an additional layer of oversight, ensuring that your data protection rights are respected and upheld in accordance with relevant laws and regulations.

ALTERSTAFF INC.

Last Updated: March 18 , 2024